NexBotix Automates Managed Service for dominant UK IT Solutions Provider
NexBotix Automates Managed Service for dominant UK IT Solutions Provider
Process not scalable
High processing cost
Slow, manual process
Human error
months to achieve ROI
Scalability
reduction in processing cost
error free
Process not scalable
High processing cost
Slow, manual process
Human error
Return on Investment
Reduction in Processing Time
Time Saved Per Annum
Straight Through Processin
Customer Orders that entered the Managed Service needed to be verified for stock availability and booked onto an external system to place orders. This was a highly manual process and required a significant amount of re-keying of the same data in different systems. The time taken led to a large team of people who struggled to meet SLAs.
The NexBotix Intelligent Automation solution was deployed to eliminate the need to move data from one system to another. Not only did this dramatically reduce the order-to-delivery cycle for customers, it also ensured that SLA’s were met and the process was 100% error free.
ROI achieved in 6 months
Delivering the solution on a Pay-as-you-Go basis ensured that ROI was maximised and breakeven was achieved in just 6 months.
100% scalability
The managed service is growing rapidly. The NexBotix solution allowed for instant expansion without any additional resource requirements, saving time and money for the business.
70% reduction in processing cost
The NexBotix Duplicator Bot ensured that the solution is 70% cheaper than the manual costs, meaning that team members can focus their time on engaging with customers, instead of copying and pasting data.
80% faster
The bot was able to process customer requests and check stock availability 80% faster than a human, exceeding SLA response times.
100% error free
Zero errors means a high quality, reliable service for customers.
The NexBotix team understood our requirements and quickly provided a costed business case, making our decision to proceed very easy. The solution delivered exactly as expected. We’re now exceeding customer SLA’s and growing the service volume on a monthly basis.
Our team are on hand every step of the way to guide you through the process.
We will host a session with your team to gain a deep understanding of your systems and current process.
We'll build a clear ROI focussed business case outlining the time and money you will save with our Invoice Processing solution.
We'll happily build a pilot for you and your team to see how well the solution processes a specified number of invoices.
Our team will design, build and manage your automation and you will be assigned a dedicated Customer Success Manager who will be your main point of contact.
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