What is Intelligent Automation?

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Intelligent Process Automation is a term used to describe a group of technologies, like RPA (Robotic Process Automation), AI (Artificial Intelligence), ML (Machine Learning), OCR (Optical Character Recognition) and NLP (Natural Language Processing), that are leveraged in combination to automate business processes.

On their own, these technologies deliver limited value, however, when combined they can completely transform the way businesses operate lowering costs, boosting operational efficiencies and automating a much wider variety of more complex business processes. Unlike RPA, Intelligent Automation can process high volumes of unstructured data, whilst identifying and resolving issues within that data and continuously improving its own performance with the cognitive enhancements from AI and Machine Learning. The outcome for a business is the ability to automate more complex processes with increased accuracy and less human intervention which in turn drives increased business transformation and more impressive overall cost savings.

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