Introducing our digital workforce
for customer service teams


Boost efficiencies and deliver outstanding customer experiences with our Intelligent Automation

Our Partners

Why automate in Customer Service?

Customer service teams are confronted with huge amounts of repetitive and rule-based tasks, manually sieving through customer inquiries, struggling to maintain high standards of service and customer experience.

So how can business process automation help?

Faster customer response times

Serve more customers at one time by utilising software bots to support your team.

Outstanding customer service

Harness the power of technology to deliver superior customer experiences to your competitors.

Process more customer requests

Maintain compliance at all times and keep track of key documents and data. 

Increased customer satisfaction and retention

Automation can help deliver faster, more accurate customer service while your people focus on delighting your clients.

Speak to a member of our team for more information today

What can you automate in your customer service team?

To get you started, here are 4 of our most popular processes to automate in your customer service team.

Email Classification

Automated triage and routing of emails into downstream mailboxes/user groups.

Customer onboarding

Account creation and set up of new customers.

Reporting

Automated collation of key data from internal systems and preparing reporting or entering into 3rd party systems.

Refund Requests

Triaging and prioritising refund requests, with automated settlement where appropriate.

As seen on

Why Choose NexBotix?

NexBotix is an Intelligent Automation-as-a-Service platform, built to provide a faster, cheaper, more agile solution for any business who wants to reap the benefits Intelligent Automation can deliver.

Increased Savings & Higher ROI:

With low upfront costs and low management fees, for a small initial investment you can enjoy that ROI much quicker

Increased Savings & Higher ROI:

With low upfront costs and low management fees, for a small initial investment you can enjoy that ROI much quicker

Multi-vendor Capabilities:

If you want the freedom of using more than one RPA vendor, use NexBotix to aggregate your digital workforce in one place

Multi-vendor Capabilities:

If you want the freedom of using more than one RPA vendor, use NexBotix to aggregate your digital workforce in one place

Faster Deployment:

No more protracted implementation periods, our agile approach means we can get you live in no time

Faster Deployment:

No more protracted implementation periods, our agile approach means we can get you live in no time

Unrivalled Visibility and Control:

Data is power. Enjoy extensive data and analytics for your NexBots and your other RPA vendors via NexAnalytics

Unrivalled Visibility and Control:

Data is power. Enjoy extensive data and analytics for your NexBots and your other RPA vendors via NexAnalytics

Flexible Pricing:

Our pay-as-you-go pricing model means you can manage your cost as you scale, no more hidden charges or unexpected surprises

Flexible Pricing:

Our pay-as-you-go pricing model means you can manage your cost as you scale, no more hidden charges or unexpected surprises

Access to Automation Experts:

We’re with you every step of the way, gain access to our smart team of experts, who’ll become an extension of your existing team

Access to Automation Experts:

We’re with you every step of the way, gain access to our smart team of experts, who’ll become an extension of your existing team

Speak to a member of our team for more information today

Our Blog

New to automation? Check out our blog for helpful resources and guides to getting started 

What is RPA?

Gartner predicts that global RPA software revenue is expected to reach $1.89 billion in 2021, an increase of 19.5% from 2020.

Read More »