Introducing our digital workforce
for customer service teams
Boost efficiencies and deliver outstanding customer experiences with our Intelligent Automation
Why automate in Customer Service?
Customer service teams are confronted with huge amounts of repetitive and rule-based tasks, manually sieving through customer inquiries, struggling to maintain high standards of service and customer experience.
So how can business process automation help?
Faster customer response times
Serve more customers at one time by utilising software bots to support your team.
Outstanding customer service
Harness the power of technology to deliver superior customer experiences to your competitors.
Process more customer requests
Maintain compliance at all times and keep track of key documents and data.
Increased customer satisfaction and retention
Automation can help deliver faster, more accurate customer service while your people focus on delighting your clients.
Automation Examples for Customer Service Teams
To get you started, here are 4 of our most popular processes to automate in your customer service team
Automated triage and routing of emails into downstream mailboxes/user groups.
Account creation and set up of new customers.
Automated collation of key data from internal systems and preparing reporting or entering into 3rd party systems.
Triaging and prioritising refund requests, with automated settlement where appropriate.