Introducing our digital workforce
for customer service teams


Boost efficiencies and deliver outstanding customer experiences with our Intelligent Automation

Why automate in Customer Service?

Customer service teams are confronted with huge amounts of repetitive and rule-based tasks, manually sieving through customer inquiries, struggling to maintain high standards of service and customer experience.

So how can business process automation help?

Faster customer response times

Serve more customers at one time by utilising software bots to support your team.

Outstanding customer service

Harness the power of technology to deliver superior customer experiences to your competitors.

Process more customer requests

Maintain compliance at all times and keep track of key documents and data. 

Increased customer satisfaction and retention

Automation can help deliver faster, more accurate customer service while your people focus on delighting your clients.

Automation Examples for Customer Service Teams

To get you started, here are 4 of our most popular processes to automate in your customer service team

Email Classification

Automated triage and routing of emails into downstream mailboxes/user groups.

Customer onboarding

Account creation and set up of new customers.

Reporting

Automated collation of key data from internal systems and preparing reporting or entering into 3rd party systems.

Refund Requests

Triaging and prioritising refund requests, with automated settlement where appropriate.

Getting started

Discovery Workshop

We introduce you to the NexBotix platform kicking off with a one-hour high-level technical presentation, including an interactive video demo of the platform, including the NexAnalytics dashboard.​

NexBotix Pilot

We initially deliver your automated processes in a test environment; analysing, designing, building, configuring and implementing our technology. We then produce detailed process design documentation, followed by continued support and checkpoints, before moving your process into production.

Process Analysis

Starting with a deep dive into your processes where we identify the ideal candidates for automation, following up with a 2-4-hour session with a Subject Matter Expert (SME’s), a consultant delivers a tailored solution overview, carrying out an initial analysis of your business.

Intelligent Automation-as-a-Service

Equip you with a Virtual Centre of Excellence that is fully managed and resourced by NexBotix, having access to a personalised NexBotix dashboard and NexAnalytics portal. Providing you with an end-to-end fully managed digital workforce with real-time granular analytics.

Discovery Workshop

We introduce you to the NexBotix platform kicking off with a one-hour high-level technical presentation, including an interactive video demo of the platform, including the NexAnalytics dashboard.

Process Analysis

Starting with a deep dive into your processes where we identify the ideal candidates for automation, following up with a 2-4-hour session with a Subject Matter Expert (SME’s), a consultant delivers a tailored solution overview, carrying out an initial analysis of your business.

NexBotix Pilot

We initially deliver your automated processes in a test environment; analysing, designing, building, configuring and implementing our technology. We then produce detailed process design documentation, followed by continued support and checkpoints, before moving your process into production.

Intelligent Automation-as-a-Service

Equip you with a Virtual Centre of Excellence that is fully managed and resourced by NexBotix, having access to a personalised NexBotix dashboard and NexAnalytics portal. Providing you with an end-to-end fully managed digital workforce with real-time granular analytics.

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