Introducing our digital workforce
for customer service teams
Boost efficiencies and deliver outstanding customer experiences with our Intelligent Automation
Our Partners
Why automate in Customer Service?
Customer service teams are confronted with huge amounts of repetitive and rule-based tasks, manually sieving through customer inquiries, struggling to maintain high standards of service and customer experience.
So how can business process automation help?
Faster customer response times
Serve more customers at one time by utilising software bots to support your team.
Outstanding customer service
Harness the power of technology to deliver superior customer experiences to your competitors.
Process more customer requests
Maintain compliance at all times and keep track of key documents and data.
Increased customer satisfaction and retention
Automation can help deliver faster, more accurate customer service while your people focus on delighting your clients.
Speak to a member of our team for more information today
What can you automate in your customer service team?
To get you started, here are 4 of our most popular processes to automate in your customer service team.
Email Classification
Automated triage and routing of emails into downstream mailboxes/user groups.
Customer onboarding
Account creation and set up of new customers.
Reporting
Automated collation of key data from internal systems and preparing reporting or entering into 3rd party systems.
Refund Requests
Triaging and prioritising refund requests, with automated settlement where appropriate.
As seen on
Why Choose NexBotix?
NexBotix is an Intelligent Automation-as-a-Service platform, built to provide a faster, cheaper, more agile solution for any business who wants to reap the benefits Intelligent Automation can deliver.
Increased Savings & Higher ROI:
With low upfront costs and low management fees, for a small initial investment you can enjoy that ROI much quicker
Increased Savings & Higher ROI:
With low upfront costs and low management fees, for a small initial investment you can enjoy that ROI much quicker
Multi-vendor Capabilities:
If you want the freedom of using more than one RPA vendor, use NexBotix to aggregate your digital workforce in one place
Multi-vendor Capabilities:
If you want the freedom of using more than one RPA vendor, use NexBotix to aggregate your digital workforce in one place
Faster Deployment:
No more protracted implementation periods, our agile approach means we can get you live in no time
Faster Deployment:
No more protracted implementation periods, our agile approach means we can get you live in no time
Unrivalled Visibility and Control:
Data is power. Enjoy extensive data and analytics for your NexBots and your other RPA vendors via NexAnalytics
Unrivalled Visibility and Control:
Data is power. Enjoy extensive data and analytics for your NexBots and your other RPA vendors via NexAnalytics
Flexible Pricing:
Our pay-as-you-go pricing model means you can manage your cost as you scale, no more hidden charges or unexpected surprises
Flexible Pricing:
Our pay-as-you-go pricing model means you can manage your cost as you scale, no more hidden charges or unexpected surprises
Access to Automation Experts:
We’re with you every step of the way, gain access to our smart team of experts, who’ll become an extension of your existing team
Access to Automation Experts:
We’re with you every step of the way, gain access to our smart team of experts, who’ll become an extension of your existing team
Speak to a member of our team for more information today
Our Blog
New to automation? Check out our blog for helpful resources and guides to getting started
